Frequently Asked Questions
1. What is ZelyHome?
ZelyHome is a Pakistan-based online store offering high-quality home and kitchen gadgets, tools, and décor. Our goal is to bring smart, affordable, and stylish solutions for your home — all in one place.
2. Where do you deliver?
We deliver all across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Multan, and Peshawar. Delivery times may vary depending on your location.
3. How long does delivery take?
Most orders are delivered within 3–7 working days. Remote areas may take a little longer. You’ll receive a tracking link once your order is shipped.
4. What are your delivery charges?
Delivery charges are calculated at checkout based on your location and order size. We often run free shipping promotions on selected products.
5. How can I pay for my order?
We accept:
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Cash on Delivery (COD) nationwide
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Bank Transfer / JazzCash / Easypaisa
6. Do you offer returns or exchanges?
Yes. If you receive a damaged or incorrect item, you can request a return or exchange within 7 days of delivery. Items must be unused and in original packaging. Contact our support team with your order number for quick assistance.
7. Are your products original and high quality?
Absolutely. We carefully source products from verified suppliers and test them to ensure quality and durability before listing them on Zely Store.
9. How do I track my order?
Once your order is shipped, we’ll send you an email/SMS with a tracking link.
10. Can I cancel my order?
Orders can be cancelled before shipment. Once shipped, cancellation is not possible. You may, however, initiate a return after delivery under our return policy.
11. Do you offer bulk/wholesale discounts?
Yes. For bulk purchases or business partnerships, please email us at thezelystore@gmail.com or use our contact form. Our team will reach out within 24 hours.
12. How can I contact you?
You can reach us through:
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Contact Form on our website
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Email: thezelystore@gmail.com
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WhatsApp: +92 308 1964191